Shopping Information
Do you ship your products outside of the country?
Yes, Smartloop provides international shipping. Shipping charges and delivery times may vary based on the destination country. You can view the exact details for your address during the checkout process.
Where can I follow my order status?
You can follow your order status on the Track Order page. Once your order is dispatched, a tracking number will be emailed to you, allowing you to view live updates on the carrier's website as well.
How do I find out product-specific information?
Detailed descriptions, specifications (such as battery life, compatibility, and features), and high-resolution images are available on every Smartloop product page. If you require further information, please contact our dedicated support team.
Do I have to set up an account to order?
It is not mandatory. You can place an order as a guest. However, creating an account saves your order history, makes future checkouts faster, and makes you eligible for special offers and updates.
What exactly happens after ordering?
Immediately after placing your order, you will receive a confirmation email. Our warehouse team will then process, package, and dispatch the product. You will receive a second notification with tracking details upon dispatch.
Is my data handled securely?
Absolutely. Smartloop takes the security of your personal and payment information very seriously. We use advanced data encryption and secure payment gateways to ensure your data is protected at all times.
Payment Information
What payment methods do you accept?
Smartloop accepts all major credit/debit cards (Visa, MasterCard, Amex), Net Banking, and popular digital wallets/UPI options. Cash on Delivery (COD) availability can be checked based on your specific delivery area.
How can I redeem an offer?
If you have a promo code or discount voucher, you can enter it in the Apply Coupon section on the checkout page. The discount amount will be automatically deducted from your total bill.
Can the country receiving the shipment be different than the country of purchase?
Yes, you can set separate billing and shipping addresses. This is particularly useful if you are sending a gift. Please ensure both addresses are complete and correct to avoid delivery delays.
Do prices include taxes (GST/VAT) or are additional taxes applied?
All prices displayed on our website are inclusive of applicable taxes (such as GST/VAT). You will see a final price breakdown at checkout. No additional or hidden taxes will be applied later.
Orders and Returns
How do I return an item for a refund or exchange?
You must initiate a return request via our Returns page. The product must be returned with its original packaging and tags. A refund or exchange will be processed after a successful quality check.
How long does the delivery take and how much does it cost?
Delivery time and cost depend on your location and the selected shipping method. Standard delivery usually takes 3-7 working days. The estimated delivery date and cost are shown on the checkout page.
How long will my refund take?
The refund process begins within 2-3 working days after the item is received and undergoes a quality check. Depending on your bank/card provider, it may take an additional 5-10 working days for the amount to reflect in your account.
What is your warranty policy for products?
Smartloop provides a standard manufacturer warranty on all our Smartwatches, Airpods, Headphones, and Powerbanks, typically ranging from 6 to 12 months from the date of purchase. Full details are available on the product page and the warranty card.
